ServiceDesk 1.2.3

The MAX Service Desk Mobile application is designed to facilitate the management of field site visits, support tickets, and customer communications effectively. It requires a MAX Remote Management account for full functionality. Users can connect the mobile app to their MAX Service Desk account, which can be configured from the Remote Management dashboard, enabling remote access to customer issues and tasks.

Key features of the MAX Service Desk Mobile application include:

• GPS coordination for scheduling field site visits, along with tracking mileage and time (Note: continuous use of GPS in the background may significantly impact battery life).
• The ability to manage, filter, and update support tickets remotely.
• Signing off on tickets using digital signatures, as well as attaching photos to ticket comments.
• Access to customer information, contacts, and related tickets.
• Insights into customer data through LogicCards.

MAX Service Desk, developed by LOGICnow, offers a comprehensive solution for managing incoming tickets, customer issues, and communications. It also streamlines time logging, cost management, and contract oversight for both time and managed services.